While the evidence suggests the public is more comfortable with modern technology than many pundits, activists, and politicians are-consumers still line up to buy the latest iPhones, and they use social media at record levels-the techlash is still, we believe, an important issue. Termed the “techlash,” this phenomenon refers to a general animus and fear, not just of large technology companies, but of innovations grounded in IT. But in the last several years, views have shifted, particularly among opinion-leading elites who now finger “Big Tech” as the culprit responsible for a vast array of economic and social harms. Getting to a New Acceptance: Not Tech as Savior, Not Tech as Enemy, but Tech as a Valuable Toolĭoes information technology (IT) solve problems and make our lives easier, allowing us to do more with less? Or does it introduce additional complexity to our lives, isolate us from each other, threaten privacy, destroy jobs, and generate an array of other harms? As Microsoft President Brad Smith has asked in his new book, is technology a tool or a weapon? Until quite recently, the answer for most people would have been the former-that it is a valuable tool that makes our lives and society better. What Is the Techlash and Where Did It Come From?
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